"The new prescription system is very good"

About: Adult community services / Stoma prescription service Rotherham Hospital / Colorectal surgery

(as a service user),

I originally had my bowel removed at the Rotherham District General. The whole process should have taken 5 days.

However, it was discovered that during the operation the Stoma bag had been trapped by mistake, and I had to have another operation. I then spent 2 weeks in the high dependency unit. I must say I don’t blame anyone for this, as accidents can occur during operations.

I recently changed to a new prescription service. Now I just ring a number and my prescription is delivered a couple of days later. The new system is very good.

The aftercare I received was very good. Every time I speak to the Stoma staff, the people at the end of the line are very friendly.

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Response from Kerry Hollingworth, Corporate Affairs Officer, The Rotherham NHS Foundation Trust

Dear Bubble593, Thank you for your posting on Patient Opinion, we really appreciate your feedback on the Stoma Prescription Service and are pleased that you have found the new system to be very good. It is also great to hear that you feel the aftercare you received was very good. Your feedback will be shared with the staff concerned.

However, we are sorry to hear of your experience in surgery and the stoma bag which had been trapped. If you do have any outstanding concerns with this or wish to discuss this further, please do contact our Patient Services Team on telephone 01709 424461.

With best wishes,


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