"A and E - the doctors sorted me ..."

About: Chorley & South Ribble Hospital

(as the patient),

What I liked

A and E - the doctors sorted me out efficiently and quickly - i think if you are a real emergency the service is excellent. the doctors had good knowlege and responded with the correct treatment without any time waisting -thankyou.

MAU -the doctors are great and work terrible hours and still manage to be friendly and well natured.

What could be improved

MAU department - needs pulling apart and starting again. I had to share a bay with men (i'm female you may guess) i was not informed about the fact that i was in a bay with men and i worked it out for myself when i heard someone coughing !- the doctors on call were great but the night staff nurses really didnt want to look after patients. I wasn't given a blanket and the doctor admitting me asked if i would like one! i had to turn off my drip when it had run through -no one came to check it and i felt so sure no one would come back to check it - i stayed awake until it was through.

I recon the night nurses need a good shake up and single sex bays should be the normal not the exception please.

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Responses

Response from Chorley & South Ribble Hospital

We are sorry that on this ocassion the unit has not met your expectations.

The Medical Assessment Unit at Chorley and South Ribble Hospital is designed to be a short stay unit where the needs of patients are assessed to see if they need admitting to hospital for specialist care or treatment. People are usually seen on the unit after being referred by their local GP. There is no requirement on such units to provided single sex accommodation.

In an effort to improve communication, the unit has dedicated consultants to quickly assess and either admit or discharge patients.

The Medical Assessment Unit at Royal Preston Hospital has also undergone a major modernisation. The changes are all designed to provide better facilities for patients and an improved working environment for staff.

The overhauled MAU includes beds which are situated in enclosed bays or side rooms to provide patients with greater privacy and to help reduce noise at night. Two side rooms on the new unit support the care of vulnerable patients and can be used as isolation bays to reduce the spread of infections. Bathroom and toilet facilities have been upgraded.

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