"Thanks to a great team on Brockham Ward"

About: East Surrey Hospital / General surgery

(as the patient),

Having spent over 2 weeks in East Surrey Hospital and having my gall bladder removed and an ERCP, I felt that it was only fair that I let others know about the treatment I received during my 'stay'.

The care I received from the nursing team on Brockham was amazing. Despite working their socks off to meet the needs of each of their patients, they did this with a smile of their face whilst using humour to cheer up patients. They were kind, empathic and professional in everything they did - including the occasional kick up the backside when I started to feel a little glum about being in for so long!

The staff team were amazing, as were the porters, POPPA, surgical, endoscopy and x-ray and ultrasound teams that had many dealings with me! My privacy and dignity were respected at all times and attitudes towards patient care made me feel like I was important and not an inconvenience.

What started off to be a horrible and scary event in my life, turned out to still be horrible but less scary due to the fantastic level of care that I received and the commitment to patient care delivered by the individuals that work at East Surrey Hospital.

I would specifically like to thank all of the staff team on Brockham but in particular: Staff Nurse Laura, Staff Nurse Anu, HCA Ana, HCA Gabriella, Sister Soozy, Sister Jeanette and Sister Mandy for providing me with excellent care and many laughs!

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Responses

Response from Tasha Gardner, Communications Manager, Marketing and Communications, Surrey and Sussex Healthcare NHS Trust

Dear VickiL

Thank you for the lovely feedback you posted after your 2 week stay on Brockham ward. It's great to hear you were so happy with your care and that the staff cheered you up during what must have been a very stressful fortnight.

I will forward your comments on to the Brockham team as I know they will enjoy reading them.

kind regards

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