"The whole process was simple and quick"

About: Royal Shrewsbury Hospital Telford referral and quality service (TRAQS)

(as a service user),

The whole process was simple and quick. This is the sort of service we need all the time! !

Every one involved was very professional. The doctor sat and listened and he'd clearly done his homework on my case history.

They reasoned well so that a common sense conclusion was reached.

The choices of hospital and times to attend were very helpful and enabled the process to be expedited in an acceptable manner.

Very good! !

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for forwarding your comments regarding your recent referral.

It is pleasing to note that TRAQS contacted you promptly and was able to provide you with an early hospital appointment.

The care provided by all NHS staff is very important and hospital staff appreciate each and every word of praise received. It is hoped that every patients treatment path is clearly explained to them and the treatment given is of the highest standard.

Thank again for taking the time to write to TRAQS and we wish you well for the future.

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Response from Royal Shrewsbury Hospital

Thank you so much for taking the time and trouble to share your experiences of your appointment at the Royal Shrewsbury Hospital. We are really pleased to hear that the process was simple and quick, and reached a common sense conclusion. It is very reassuring to hear that the doctor listened well and knew your case history. We will use your experience as an example in our training and education to remind doctors and nurses about the things that really matter to patients, and how we can make sure they receive great care and treatment.

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