"A much better system."

About: Telford referral and quality service (TRAQS)

(as a service user),

This time the appointment was consultation by telephone - confirmed by letter.

A much better system.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for taking the time to write your comments.

Its difficult to establish whether you mean TRAQS contacted you to arrange an appointment which was then confirmed in writing. Assuming this is the case, I am very pleased to note your approval of the new system.

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