"Day care General Surgery in the Sandbourne Suite"

About: Royal Bournemouth General Hospital

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I very much want to express my sincere gratitude for the excellent treatment I received from all of your staff. I was admitted as a day patient into General Surgery, for a keyhole Hernia operation, requiring a full anesthetic, towards the end of August 2013, into the Sandbourne Suite & I must say the treatment I received from admission at 10:45am to discharge at 17:15, was excellent & to the highest of standards. I understand my surgeon and the anesthetist were ably assisted in operating theatre number 3, by their supporting staff who's names, I'm sorry to say, I cannot remember. Afterwards, in the recovery room the nursing staff were again very attentive & excellent in every aspect of my care. I recall that nurse was an excellent member of the recovery teamDancer. After a little over a week, I seem to be recovering well & very much as predicted by your clinical staff, with an acceptably very low level of discomfort. A very Big Thank You, to the whole team involved with my treatment & care. Yours sincerely,

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Responses

Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear Anonymous

Thank you for taking the time to give us your feedback. We take all feedback very seriously and use it to inform improvements to the services we provide. Thank you for noting our high standards of care from the staff on the Sandbourne Suite and in theatres and also the quality care given by your team of Doctors.

We will share your feedback with the relevant staff who will be delighted. Thank you again and hope your recovery continues as predicted with minimum discomfort.

Sue

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Response from Royal Bournemouth General Hospital

Dear Anonymous Thank you for taking the time to give us your feedback. We take all feedback very seriously and use it to inform improvements to the services we provide. Thank you for noting our high standards of care from the staff on the Sandbourne Suite and in theatres and also the quality care given by your team of Doctors. We will share your feedback with the relevant staff who will be delighted. Thank you again and hope your recovery continues as predicted with minimum discomfort. Sue

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