"I didn't know hospitals could be this good"

About: Hammersmith Hospital

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My start point was that I hated hospitals for their grumpy staff, filth and rotten processes. As soon as I walked in here I felt something was different. I asked or directions and the receptionist was polite and helpful. An nhs first for me. Then the walk to my destination I just noticed cleanliness, efficiency, friendliness. I was stunned to see a member of staff come and address a whole waiting area to apologise and explain the delay and the waiting situation and then he wrote a message on the board explaining the situation. The nurse I dealt with was funny, friendly and reassuring. On her advice I went for breakfast. Now hospital food was the reason for me giving up meat 17 years ago after a terrible experience. I had a fab breakfast and left smiling. It was just an unexpected and surprising experience. Some thought has gone into Hammersmith Hospital and it shows. I thought they had all given up on a customer care attitude but clearly not. Very well done. Cannot believe I am enthused about a hospital .

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Response from Hammersmith Hospital

Imperial College Healthcare NHS Trust is delighted to receive your review via NHS Choices. Thank you for taking the time to share your experience of our service at Hammersmith Hospital. We work hard to seek to provide a good experience for our patients and your appreciative accolade is most welcome. Your comments have been shared and we are pleased we might have restored your faith in the NHS!

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