"Thank you for the excellent care given to my..."

About: Princess Royal Hospital (Haywards Heath)

Anything else?

I would like to express my sincere thanks for the care given to my elderly and frail father, who was recently admitted via an urgent GP referral, and was given excellent care by the ambulance crew, staff of the A&E Department, and then both Balcombe and Ansty Wards. That my dad was treated with such kindness, care and respect by all health professionals, porters and housekeeping staff with whom he came into contact, meant a great deal to him and to our family at such a worrying time. Thank you so much to all concerned. (What a shame that the drop-down menu of departments below doesn't allow for acknowledging all the departments and wards that we experienced during my father's admission - they all deserve praise!)

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Princess Royal Hospital

Thank you for taking the time to send this post and for your very kind comments. Your description of your father's care at our hospital reflects all that families have the right to expect from the NHS in such difficult and worrying circumstances. Clinical expertise and experience go without saying but kindness and compassion can never be overstated. It is with great pleasure that I have passed these on to the Emergency department, Balcombe ward and Ansty teams. Please pass on our best wishes for your father's recuperation.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story