"General care and advice was very good..."

About: The Whittington Hospital

Anything else?

When i came to get some help of urgent care for my illness it was good, staff - receptionist/nurse/doctor were so nice, but i`m only concerned a bit about only one thing. I know i will be told the same thing all over again about waiting times and i understand the waiting times reason, but still, even though you not came as A&E but came for help and very ill and want to see doctor as soon as it possible, i don`t believe that putting some patients before another one is fair enough, as long as that patient literally not laying on the floor and moaning of pain. If it really serious people will call 999, but when someone came for urgent care them selves and with someone to accompany them i don`t see why this person should be seen first when it came and registered later, and when you come in with painful neck and no voice it does not mean that it is a sore throat and can be put behind of all folders, like i felt it happened to me, it wasn`t just sore throat it was painful infection and i would need to stay at home in bed because i were really ill, but i just needed to see the doctor as i have no one to look after me, i dragged my self out to get it checked, waited 3 hrs, meanwhile some patients would even have a laugh with some friends they came with, and seen first, if `they` got strength to laugh about they`re not in so much pain are they? Thats all, otherwise i`m grateful that i`ve been seen, and given diagnosis and lots of advise ! Thank you so much !

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Response from The Whittington Hospital

Thank you for your compliment following your recent experience at the urgent care centre. Please accept our apologies for the long wait you experienced. There are a number of factors that effect how quickly patients are seen and this does mean that some patients will wait longer than others. In particular this will depend on whether those waiting require treatment via the urgent care centre, GP (primary care) or ambulatory care. It may be that there is a longer queue for one area and therefore those patients will be waiting longer. If you would like to discuss this further please do contact our PALS department. They can be contacted on t: 020 7288 5551 or email : whh-tr.whitthealthPALS@nhs.net. We pleased to hear that your experience was otherwise good.

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