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Excellent care in AMU

Story from nhs.uk

"Excellent care in AMU"

About: Medway Maritime Hospital

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My very elderly father recently had a prolonged stay in AMU following a fall. The AMU is an extremely busy unit, yet the standard of care that my father received was truely excellent. My mother was kept fully informed at all times regarding his progress and she was treated with great consideration herself. It was clear from observing the work of the AMU over a 14 day period that they work extremely well as a team, the patients are treated with dignity as individuals and despite the workload seeming impossibly heavy at times, nothing was too much trouble. From the ward sisters and consultants down to the ward clerk and the lady who organised mealtime orders, they were a thoroughly professional and hard working bunch. We can't praise them enough and we are very grateful.

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Responses

Response from Suzanne Brooker, Head of Patient Experience, Medway NHS Foundation Trust 10 years ago
Suzanne Brooker
Head of Patient Experience,
Medway NHS Foundation Trust

Submitted on 09/09/2013 at 13:41
Published on Care Opinion at 19:37

Thank you for your positive reflection on your fathers stay in AMU.

I was very pleased to read that the staff provided excellent care in a busy environment and worked well together as a team.

The positive attitude and behaviours are a reflection of the can do approach we instill in our staff to promote an excellent experience for patients and their families.

I will ensure that all the staff are made aware of your feedback.

Thank you once again.

I hope your father is making a good recovery.

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Response from Medway Maritime Hospital 10 years ago
Medway Maritime Hospital

Submitted on 12/09/2013 at 14:49
Published on nhs.uk on 13/09/2013 at 04:00

Thank you for your feeback. We are very glad to hear that your father had a good experience in the AMU. We will ensure your comments reach the team. We hope your father is recovering well. Best wishes, Medway Maritime Hospital team

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