"Day case surgery"

About: Stepping Hill Hospital

Anything else?

I recently broke my wrist after a fall and subsequently had a titanium plate fitted. All the staff I have encountered have been fantastic, whether it be in the fracture clinic, X-ray, on the ward or physio. The day I had the op, everyone was great and treated me really well. I was constantly informed of what was going to happen, and when I came round in recovery they knew I was in a lot of pain and took complete care of me, never leaving my side. When I was taken back onto the ward, the same thing happened. I felt almost as if I had my own personal nurse. I cannot praise the staff enough. Following on with the physio, again she has been great. I am still attending as the recovery is a long slow process but she seems determined to find a way to solve the problem. I would definitely choose this hospital again should the need arise.

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Response from Cath Marsland, Head of Risk and Patient and Customer Services, Stockport NHS Foundation Trust

Thank you for taking the time to post such a lovely comment, I have shared this with the teams involved

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Response from Stepping Hill Hospital

Thank you for your comments.

I sincerely apologise that these were not responded to in a timely manner.

This was due to lack of administrative support at the time which has now been rectified.

I would like to reassure you however that your comments were forwarded to the appropriate teams who were pleased to hear that you had a good experience at our hospital.

Kind regards

Patient and Customer Services Manager

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