"Friendly Staff"

Anything else?

I attended minor injuries yesterday (6th Sept) with a nasty graze to my hand. The clinic was extremely busy and I was warned it would be a very long wait so I decided to come back later. I came back in the early afternoon and was seen promptly. I gather it had been a particularly busy morning but I found the staff, both reception & nursing, to be very helpful, considerate and friendly.

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Response from Sevenoaks Hospital

Dear Alex, thank you for taking the time to tell us about your recent experience of treatment at Sevenoaks Minor Injury Unit. Yes it can be very busy at times and we're pleased you were in a position to come back a bit later and be seen more quickly. It's not always easy to predict the waiting times, but the staff there will always try their best to give patients a timescale. We're so pleased you found both the reception and nursing staff helpful, considerate and friendly. Your comments have been shared with the staff. We hope your hand is recovering well. Best wishes Customer Care Team Kent Community Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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