"Disappointed at lack of information & time given."

About: Southampton General Hospital

Anything else?

Admitted for 5 days eeg & video telemetry observation on the neurosurgery ward as start of pre assessment for possible brain surgery. Upon arrival I was shown to the room then left for 45 minutes. When a nurse finally came in she took minimal details & had my friend not queried other important medical history needed I do not feel confident this information would have been taken. Once the monitoring equipment had been fitted to me I was then left again for 4 hours with no idea what the plan for the 5 days was, another nurse arrived to give me an injection of which I had no idea I was to have & so this carried on until I discharged myself a day early due to being in a complete state of upset at just being put in the room & left virtually ignored by ward nurses with no communication to me. As I have always had such a great level of care from all staff within the Wessex Neuro Centre the complete lack of the same at any level on this ward was a shock & has not given me any confidence in the fact that I know I have to return to fully complete the monitoring process. It is a worrying enough time when faced with the possibility of brain surgery, patients should not feel as though they have been dumped in a room & forgotten about when admitted for pre surgery assessments.

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Responses

Response from Southampton General Hospital

We are very sorry to read of the disappointing experience that you had. Clearly good communication is vital when you attend hospital for any procedure. Your comments have been forwarded to the Matron for the area for. If on your subsequent visit you feel that you require additional information please do ask to speak with the nurse in charge of the area or ask the ward staff to contact Matron for you who will be happy to assist in seeking the information you require.

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