"I was truly humbled by some of the things I witnessed"

About: Royal Albert Edward Infirmary / Accident and emergency Royal Albert Edward Infirmary / Ear, Nose and Throat

(as the patient),

I recently attended out of hours GP service at Bridgwater Community Health Centre in Wigan. After a few days on antibiotics they referred me to RAEI A&E.

I attended on one morning at 7. 30am and I was lucky to only wait a few hours. I was seen by the Senior Sister in minors who then brought in the ENT Junior Doctor in. This junior doctor was fantastic and bleeped the Senior ENT Consultant.

I underwent microsuction on my ear canal and they then placed a wick in my ear and I was discharged. Two days later the pain was unbearable so called the SAU unit again who advised that I should come back in to A&E and that I could bypass the wait by seeing the Senior Sister again.

It was Monday and minors was really busy but the sister was really great and did her very best to get the ENT junior doctor to come and see me. With an hour I was on the SAU/Orrell ward, had a repeat procedure and given the nature of the infection I was admitted to the Langtree Ward for 3 1/2 days.

The care and treatment that I received throughout was fantastic and albeit certain departments were clearly under pressure the staff on duty did their absolute best for me.

I was truly humbled by some of the things that I witnessed. Despite all the pressures of running these busy departments the staff I came into contact with are a credit to the NHS and Wigan. I will be writing to the Patient Relations Department.

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Responses

Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you for your comments about your experience both in A&E and on the surgical wards at RAEI. As you have pointed out our staff work hard to maintain a positive patient experience and it is kind of you to share this with us. I will make sure that the Divisions of Medicine and Surgery are made aware of your comments to share with the staff in these areas.

Kind regards

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