"Thank you for the wonderful service"

About: Heartlands Hospital

Anything else?

I would like to thank Heartlands Hospital, Ward 19 for the outstanding care and treatment I received for Aplastic Anaemia between May and June 2013. The doctors were informative, compassionate and sympathetic towards my condition; the nurses, worked tirelessly to ensure that I was comfortable and who reassured me through the challenges of my treatment. Furthermore, I would like to extend my thanks to the auxiliary staff that were attentive, approachable and cheerful. Collectively, everybody made sure that I had a faultless network of support during my treatment. I received a bone marrow transplant at Heartlands Hospital and have now embarked on the road to recovery. It seems fitting to take this as an opportunity to thank Ward 19 for their professionalism, support and reassurance through very challenging times. I appreciate that the NHS does not always celebrate the best press, but in my experience your staff were a credit to both the hospital and the service. Thank you!

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear AlanG

Thank you very much for your feedback. It's great to hear that you are so pleased with the care and attention you received on ward 19 - the staff are very proud of their service and will be delighted to read your post.

Wishing you a speedy recovery and, once again, thank you for taking the trouble to post your experience.

Kind regards

Iona

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Response from Heartlands Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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