"Most unpleasant experience!"
About: Kent & Canterbury Hospital Kent & Canterbury Hospital Canterbury CT1 3NG
Posted by Jan
I am disabled & walk with difficulty using sticks. I arrived in plenty of time for my appointment but once again the parking was horrendous. Luckily after 5 minutes a disabled bay became free. I still had to walk around the hospital to where my appointment was & as time was getting on I walked across the grass as many people were doing to cut out walking all the way around the road. What I didn't account for though was that it had been raining! I fell over & had a great deal of trouble getting back on my feet. Hospital staff were walking past just watching me, nobody offered to help. By the time I got to the part of the building where my appointment was I was late, only by 5 minutes but the Doctor refused to see me at first. They could see that I wasn't making up a story because I was all muddy. Eventually the Doctor agreed to see me but insisted that I was 15 minutes late (that was the time he'd actually agreed to see me) & I went in 30 minutes after my appointment time. The Doctor was quite off-hand with me & I was almost in tears when I left because I felt humiliated & was in so much pain. I felt even worse when at my next GP appointment, she read his letter to me. He'd told her that I was 30 minutes late for my appointment and so he'd discharged me & referred me back to my GP! Well that is one way of reducing Hospital waiting times but a very dirty trick played on me by that Dr! I can't help thinking that if any of the staff, who had walked on by me when I was in a heap on the ground, had helped me back to my feet I wouldn't have been late & the outcome could have been so much different. I have never met such a cold heartless Doctor before & hope I never do again! When I have a choice in my choose & book appointments now, I will never choose Kent & Canterbury Hospital again even though it means I will have to travel further to be seen!