"Nothing but huge praise for North Devon District..."

About: North Devon District Hospital

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My sister was taken in on Bank holiday Friday with what we now know as a recurrence of a blocked bowel, she was in great pain and was looked after by everyone on King George V ward with care and concern. The duty Consultant for the weekend tried to get beds nearer to home in Surrey but since it was the bank holiday this was impossible. It soon became clear that it was impossible to move her and the best course of action was to wait until the Consultant who specialises in bowel surgery came in on Monday lunchtime. By the time this happened it was clear that my sister needed urgent surgery and this surgery was complicated further in that it had been done 12 weeks previously and also a huge mesh had been inserted into her stomach at that time. The competency of everyone involved was second to none and the nursing care was exemplary both before the operation,, in intensive care and back on the ward. Absolutely everyone without exception was kind caring and responsive to me, I was very worried and concerned for my sister and they did not make me feel a nuisance. Without complaint everyone answered my questions and responded extremely well to all requests, this included the Intensive care staff and consultants. Her husband telephoned from their home in Surrey many times and was always communicated with in the most sympathetic and patient manner. The total care my sister received was far superior to other hospitals I have witnessed in the last few years and something people of this area should take note of and appreciate. The organisation to have her transferred back to Surrey was also exceptional. So, exemplary and exceptional are the only words to describe this hospital and its staff.

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Responses

Response from Jayne Kruszewski, Customer Relations Manager, Northern Devon Healthcare NHS Trust

Dear Judy

Many thanks for taking the time to post your comments on the website;

I was very pleased to see that your sister recieved such good care during her recent emergency visit to our hospital, and that both you and your brother-in-law recieved full involvement with the staff during her stay, at what must have been a very worrying time for you all, given she was a long way from home and her local hospital. Good communication is key to reassuring both patients and families, and clearly this made a huge difference to you all.

I note with interest that you have experienced care in other hospitals recently and that makes your comments even more pleasing to recieve, as you are able to make those comparisons. With that in mind you may wish to share your comments to a wider local audience where they can be read by both patients, residents and staff alike, and I have copied in the email address of the local Newspaper ( North Devon Journal Herald) should you wish to do this ( jcooper@northdevonjournal.co.uk ) as I know local residents would be very interested to read your story.

I have also shared your comments with the managers for both KGV and the ICU unit, where they will be very warmly recieved.

I hope your sister has since made a full recovery and I wish her well going forward with her care.

Jayne

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