"Patient Care"

About: Manor Hospital

Anything else?

I had occasion to report Ward 16 and The A.M.W to P.A.L.S. The standard of care on both wards left much to be desired. The door to the side ward my wife was in was propped open with a garbage bin/medical waste bin waste bin, to get to the toilet in her ward, she had to move it, whilst holding onto her drip, having done that, she closed the door behind her and was in complete darkness, due to being no working bulb in the light. She was left over a hour with a leaking cannula, and was only attended to when I visiting and fetched a nurse myself. She was transferred to ward 16 where she was left without water, or drink of any sort, despite being they because of dehydration. Drinks where available on a table, to far away due to her weakened condition for her to reach. She only got a drink, after she phoned me for help at 20:20 pm and I made a mercy dash over there. All in all, I'm not impressed, and more importantly, neither is my wife.

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Responses

Response from Manor Hospital

We are very concerned about your experience and would really like the opportunity to gain more information. Clearly this is not the standard of care we strive to provide for our patients and so it would be helpful if you could contact our Patient Relations department to discuss further. Telephone: 01922 656463 email: patientrelations@walsallhealthcare.nhs.uk

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