"Communication between the 111 service and hospital could have been better"

I have allergies and had an allergic reaction, so I called my doctors surgery who suggested calling the 111 service.

They quickly said I should go to the hospital to see somebody, they very good in that they made an appointment for me at 8 o clock at Croydon Hospital.

The appointments were running late and I actually didn’t seen until 11 o clock at night, I thought with having an allergy and a reaction I would have been quicker than that. Thankfully it turned out not to be too serious.

When entering the hospital for my appointment we went through A&E which was really quiet, there were only 4 people sat waiting. It would have been quicker to go to A&E rather than my appointment where I had a 3 hour wait.

If there could be an improvement I would suggest the communication between the 111 service and hospital could have been better. While I appreciate they went out of there way to make an appointment, they could also have checked on A&E waiting times and offered me an option.

Other than this I was very pleased with both services, my only dissatisfaction would be the 3 hour wait for an appointment- thankfully all turned out ok.