"A hospital is a hospital, and ..."
About: Royal Blackburn Hospital Royal Blackburn Hospital Blackburn BB2 3HH
Posted by Stephen Nicholls (as ),
What I liked
A hospital is a hospital, and I am sure no one is meant to like it, it should be clean efficient and one should enter it feeling that the will have the good quality of care when you enter and leave having felt they had received it. The building is new and therefore pleasant in colours and furnishing etc.
What could be improved
Poor initiative shown by Staff, no working in advance of patient requirement, responding to events rather than anticipating natural event, poor co-ordination between levels ie Doctors Nurses. Anyone can see the amount of useful time wasted by poor level of management through all levels. Cannot understand how all the external consultants can be employed and come up with nosolutions to motivation and job satisfaction. Lack of understanding that a patient is actually a customer. Parking-Parking-Parking should not be a penalty when visiting regularly a sick relative, a scheme of vouchers or something needs to be devised. I am sure you leave the place feeling it was a new hospital with all that offers but dragging the baggage of the old habits of a old hospital.