"Disable Parking Fiasco"
About: Wansbeck Hospital Wansbeck Hospital Ashington NE63 9JJ
Following the emergency admittance of my Father in Law on the 21st August 2013, I and my wife visited Wansbeck on the evening of the 22nd. Due to my wifes disability I accessed the Northumbria NHS Website to check the availability of Disabled Parking. Directly resulting from this I registered both my car and that of my wife on the website in line with 'Parking Eye' directions. All is well, I thought!! I can get my disable wife to see her sick father. Oh was I to be proved wrong. Our visit was uneventfull, sadly returning again on the 25th Aug after a second emergency admission, but using the same parking protocols, vehicle having already been registered, valid disable badge displayed, diligently parked in an official disable bay. 3rd Sept 2013 guess what arrived through the post, a Parking Charge Notice demanding £70 for ' not purchasing the appropriate parking time or by remaining at the car park for longer than permitted' on the 22nd Aug. Disable Parking is free not £70 for 1 hour and 5 minutes. My amazement was very quickly replaced with anger. Being a dilligent person, I registered the vehicle via the appropriate website, I displayed a valid Disable Badge, parked in a designated bay, what more am i meant to do! Sadly my Father in Laws condition continues to deteriorate. I would envisage further visits to Wansbeck, and further hassle and unacceptable charging by what is obviously highway robbery conducted through a floored system. There is nothing like kicking people when they are vulnerable, come on Wansbeck, get your act together. Oh by the way guidance on your website says either; register your vehicle in advance by either completing the registration form on the website or by telephoning Parking Eye, I did and still recieved a Parking Charge Notice, alternatively inform the Hospital Reception, somewhat difficult when it's not staffed 24/7. I wait the final insult, the second Parking Charge Notice for the 25th Aug 2013! Don't get me started about the treatment of my father in law who has relatively advanced Alzheimers, a condition that you would have thought the NHS would know how to manage, sadly not. Wansbeck, you failed again !