"Service User Event."

As a Turning Point staff member I wanted to share with everyone some of the feedback that we gained at one of our recent events.

Family day at Hagden Lane

Family and friends of individuals supported at our Hagden Lane learning disability service in Hertfordshire, local social care professionals, clients and TP colleagues enjoyed a BBQ in the sunshine at a recent family day.

Around 15 guests attended along with Hagden Lane residents and the TP team that support them. The event provided an opportunity for the individuals supported at Hagden Lane to spend time with their nearest and dearest and for local social care professionals to find out more about the service.

Following the event, attendees were asked for feedback on what they thought worked well at Hagden Lane and areas they feel could be improved. The team received fantastic feedback from the families and friends of clients, and social care professionals.

A sister of one of the Hagden Lane residents said:

‘At Hagden Lane there is a caring, warm and professional environment that promotes independence and responsibility. I feel the family atmosphere promotes security, empathy and enhances self esteem. The staff are the greatest asset and their dedication make the Hagden Lane community work so very well.

Another family member said:

‘We have a very high opinion of the staff and facilities that Hagden Lane has to offer, therefore it is difficult to identify areas of improvement. However, after the success of the BBQ evening - more family days would be lovely. ’

The service also received glowing praise from the social care professionals that attended:

‘Service users describe it as their home. What works well is that service users are valued and staff try their best to meet the needs of residents. Service users are given their independence and autonomy but support is always available if needed. There is an organised, calm and relaxing atmosphere at the service and highly experienced and caring staff. ’

A community nurse said:

‘There is good consistency of staffing. Both within the home when seeking information or liaison and when attending out-patients, staff members are always able to give feedback and knows the history and needs of clients well. There is an appropriate skill level and experience of staff, who work very professionally. ’