"I was attending the Fracture Clinic ..."

About: Royal Blackburn Hospital

(as the patient),

What I liked

I was attending the Fracture Clinic for a follow up appointment having first been to Burnley General. The staff were wonderful and i can only praise their caring attitude

What could be improved

My first appointment for my broken arm was at the fracture clinic at Burnley General. I was then sent to Blackburn for the follow up appointments. However, it seemed that the xrays did not follow me to blackburn. The Radiographers were lovely but they were working blind as they had no idea as to the exact location of the fracture. Would it be so hard for Burnley to have forwarded the xrays on especially as they are now downloaded on computers? After all a break is painful enough but if the staff arent told where the problem is it makes their job harder and the patient subject to unnecessary pain.

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Responses

Response from Royal Blackburn Hospital

All radiology images taken within the Trust at any location are available on the PACS digital imaging system. An image can be viewed from any computer by staff with the relevant level of access. The radiographers at the Royal Blackburn Hospital would be able to view the images taken at Burnley General Hospital under normal circumstances.

Without any further information it is difficult to understand why the radiographer was unable to access the images in this case

There is no necessity for images to be “sent” to a location as they are available on the archive. One of the advantages of PACS is that we no longer have to send large quantities of x-ray film packets between sites as we used to.

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