This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Contacted well within the five days

Posted By Gold297

"Contacted well within the five days"

About: Telford referral and quality service (TRAQS)

(as a service user),

The expected call from TRAQS was received 1 1/2 days after the GP referral appointment - well within the five days - very good.

A further call from the Specsavers Contact Centre was received 14 days later - just outside the 8-10 days advised by TRAQS, but an appointment was offered for the following day, at the requested location (Wellington).

The service provided by Specsavers at Wellington was excellent, tests carried out and hearing aids fitted under 2 hours.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 10 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 12/09/2013 at 20:10
Published on Care Opinion on 13/09/2013 at 11:16

TRAQS has been running for little over a year and I am pleased that your recent experience has left you with such a positive view of our service. I am also very pleased that you are so happy with the service provided by Specsavers.

Your comments are greatly appreciated.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k