"Involvement went along to Thorneywood, CAMHS to collect feedback and comments"
About: Nottinghamshire Healthcare NHS Foundation Trust / Child and Adolescent Mental Health Services – Community(County) Nottinghamshire Healthcare NHS Foundation Trust Child and Adolescent Mental Health Services – Community(County) Nottingham NG3 6AA
Posted by Fioij2 (as ),
Involvement visited Thorneywood on the morning of 5th September to gather feedback for the Patient Feedback Challenge. Below are 4 statements that we were able to collect about peoples' experiences:
"Needs to be more child friendly and brighter.
TV to work - it would distract thoughts of appointment.
More magazines - fashion, teenage and child friendly. "
"TV = it is never on. Been coming for a year. "
"Waiting room - it should be more comfortable - maybe sofas instead of chairs. It feels too much like a doctors waiting room which people associate with illness.
Magazines should be up to date and there should be more choice. The staff are very friendly. "
"My daughter has been on the waiting list for Talking Therapy. She was put down as 'high priority', but seven months later, we have heard nothing.
Talking Therapy would have been greatly beneficial at the start. My daughter thankfully is much better now without therapy.
All staff at Thorneywood have been kind and helpful.
Uncomfortable waiting room. Chairs are hard and too high for smaller people."