"Very dirty, unsafe and im horrified."

About: Royal Surrey County Hospital

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I visited a friend in the sau department last week and to say im horrified is an understatement. The blue curtains at bed side were stained with sick/blood. There was old blood splats on the wall, the chair was filthy. Also, by the fire exit door, there was a sign saying' no equiptment of any description to be stored in this area'.... well, there were ecg machines totally blocking the exit. I also think its such a rip off how much i paid for parking! Its disgraceful. I have taken pictures of the fire exit, walls and curtains and i shall be writing a long complaint along with sending the pictures. My friend also went 2 days without being offered any food or drink or being offered to have help washing/dressing. And waited 8 hours for pain relief when she was in agony. Very poor service. What are we paying taxes for?!

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Response from Royal Surrey County Hospital

Hello, Thank you very much for sharing your experience at our hospital. We welcome feedback from all our service users, both positive and negative, as this enables us to identify those aspects of our service where we can improve. It would be very helpful for us therefore, if you could either email us at rsc-tr.complaints@nhs.net or write to the Chief Executive to provide us with details of when you visited the hospital as we would very much like to investigate further the concerns you have raised. Best wishes, Royal Surrey County Hospital

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