"Chaotic car parking, new system is hopeless"
About: North Tyneside General Hospital North Tyneside General Hospital North Shields NE29 8NH
Posted by K Stobart
I am a strong supporter of Rake Lane, they have always provided great care and the staff are great. Unfortunately this standard of care does not extend to the new car parking system. It the old system worked, you knew if you went through the barriers there was a space and you only had to pay on departure. Now you can drive round and round looking for a space, the machines don't take notes, the change machines were out of order and if you don't know how long you will be you end up paying more than you need to. Today I arrived at 9:35 and spent the first fifteen minutes trying to get change, then the payment machine wasn't working but I was going to be late for my appointment if I wasted any more time trying to pay. I paid on departure, after having to walk the length of the site to find a machine that worked. I only paid for one hour although I was technically on site for 65 minutes. You are supposed to get thirty minutes free, so charges should only start after thirty minutes and I spent over fifteen minutes trying to pay. Please get this system sorted, it is stressful enough coming to hospital and great work of the staff to try and put you at ease is wasted when the car raking system adds such confusion and unnecessary stress.