"The nurse was really informative and sorted my complaint"

About: Locala Community Partnerships CIC / Continence advisory service

(as the patient),

I received excellent care from the continence service. The nurse was really informative and sorted my complaint, I’m really satisfied.

The only thing they could improve is the waiting time. I self-referred, and it took between eight or nine weeks to finally get an appointment.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jane Appleyard, Continence Specialist Physiotherapist, Continence Advisory Service, Locala Community Partnerships

Thank you for your reply

I am delighted that you report having received excellent care from the continence advisor. Many people just need to be given the correct advice and if they act on the information they are given will notice an improvement in their condition.

We are constantly looking at ways of reducing both our waiting time and the time wasted when people do not turn up for appointments.

Over the last few months we have adopted an 'opt in' syststem. Patients receive a letter requesting that they contact the service to make an appointment. This has significantly reduced our rate of non attendance but has increased the waiting time for an appointment.

We are now focusing on using telephone reviews as a way of reducing waiting times.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story