"I am amazed at the speed my case has been handled"

About: Telford referral and quality service (TRAQS)

(as a service user),

I am amazed at the speed my case has been handled. I have results back from my spinal x-ray and now know the pain I've been in is from degeneration of the spine due to arthritis.

I'm having physio at the moment, if that doesn't work I will be seeing a specialist.

I wish to thank you so much.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for taking the time to post such a positive comment regarding your recent referral.

TRAQS endeavours to ensure that patients are seen as quickly as possible to avoid any delays particularly when patients such as yourself are experiencing some degree of discomfort. I am pleased that the cause has now been identified and you are currently receiving treatment with the knowledge that you may be referred to a specialist at a later date.

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