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Disgruntled

Story from nhs.uk

"Disgruntled"

About: Colchester General Hospital

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Last Thursday I had an appointment for gastroscopy at 2:00 pm I waited until 6:00pm and then was sent home saying they had overrun. I subsequently discovered I was not booked in with the right person. Incompetence? I should say so. I doubt that anyone in management will be interested since they are too busy putting up notices saying how wonderful they are and showing photographs of people holing notices which say "Best" Whatever that might mean.

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Responses

Response from Colchester General Hospital 10 years ago
Colchester General Hospital

Submitted on 03/09/2013 at 10:17
Published on nhs.uk on 04/09/2013 at 04:00

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “General Surgery at RDEE4-Colchester General Hospital at 02/09/2013 19:52:44 ”, please? Many thanks -- Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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