"Makes you worse"

Anything else?

I have just today been discharged from Rose ward. I'm so glad to be shot of the place ~ The main problem is the staff. They don't even talk to you ~ They just walk passed you as if you are not even there ~ and if you try and talk to you they say that they are busy when they are just standing around laughing with each other. I'm sure none of them are trained to deal with people with mental health issues ~ If we changed places with the staff we could do a better job ! I had to laugh at the welcome pack that was in my room ~ Staff arrange 1-1's with you so you can have a chance to talk.This is a load of rubbish The staff are not friendly and look at you as if don't know what your talking about. If The staff made the effort to talk to you and be friendly then it would of made a huge difference. I was there over the weekend and to say that it has been a help would be so wrong. At least the consultant doctor who I saw Had sense.He talked to me as If I was an adult. I could fully understand what he was talking and he had the time to talk to you ~ I have just said to him that I'm fine and want to go home. More like I'm not staying here anymore with these people that treat you like you nothing. Thank god i'm home now But I feel really sorry for the people that have to stay there ~ It's just a place to put you away. You do not get the Help you need. Avoid at all costs. It will only make you feel worse. I'm thinking of making a formal complaint ~ The staff need so much training in how to talk to people. There getting paid just to sit around and have a laugh with each other. Believe me when I say that I could do a better job !! So they closed ward 12 at wexham and everyone is been sent to Prospect ?.

Story from NHS Choices

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Response from Prospect Park Hospital

Thank you for your feedback regarding our inpatient services and we are sorry that you felt ignored and dismissed by staff. Your experiences will be included in staff workshops and we are working hard to improve communication and ward atmosphere. We are also implementing a range of therapuetic interventions across a seven day period. Staff availability for individual interaction will be promoted on a general noticeboard in order to provide more structure and clarity in relation to this. Your feedback will inform this process. Please contact us as we would like to learn more from your experiences; Sue McLaughlin or Trevor Lyalle Consultant Nurse Patient Advice & liaison Service Prospect Park Hospital Berkshire Healthcare NHS Foundation Trust Tel: 07739755595 Tel: 0118 9605027 e mail: sue.mclaughlin@berkshire.nhs.uk e mail: trevor.lyalle@berkshire.nhs.uk

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