"Complaint"

Anything else?

I had an appointment on Monday 2 September at 13:45 to see a consultant. I saw a different consultant, who was excellent, but explained that my GP's referral was to dermatology, whereas his, his specialism was colo-rectal and, as I was there to have a biopsy on a possible malignant keritosis on my nose, he could do little for me beyond making sure that I was fast-tracked to a relevant specialist. Thus was the whole wonderful system sabotaged by petty administrative incompetence. As well as a delay which could have clinical significance, an hour and a half of my working day was wasted.