About: Huddersfield Royal Infirmary

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I had an appointment on Monday 2 September at 13:45 to see a consultant. I saw a different consultant, who was excellent, but explained that my GP's referral was to dermatology, whereas his, his specialism was colo-rectal and, as I was there to have a biopsy on a possible malignant keritosis on my nose, he could do little for me beyond making sure that I was fast-tracked to a relevant specialist. Thus was the whole wonderful system sabotaged by petty administrative incompetence. As well as a delay which could have clinical significance, an hour and a half of my working day was wasted.

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Response from Huddersfield Royal Infirmary

We are sorry to hear of the error which resulted in you seeing the wrong consultant. Without knowing the full details, it is difficult to guess at what went wrong and how. If you wish us to look into the error for you, please contact our Patient Advice and Complaints Service on 0800 013 0018 or by email to patienntadvice@cht.nhs.uk.

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