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Emergency Department

Story from nhs.uk

"Emergency Department"

About: Medway Maritime Hospital

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i visited the ED of Medway one evening this week when my little girl has her earring embedded due to infection . The service could noit have been better , from the receptionists to the doctors . We felf that we were important and every stage was explained to us . The other parents waiting there with their children were of the same opinion and we were all seen promptly and in excellent surroundings.

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Responses

Response from Suzanne Brooker, Head of Patient Experience, Medway NHS Foundation Trust 10 years ago
Suzanne Brooker
Head of Patient Experience,
Medway NHS Foundation Trust

Submitted on 09/09/2013 at 08:08
Published on Care Opinion at 09:26

Thank you for the recent feedback about the positive experience in the childrens area of the A and E department. I was pleased to read that the staff kept you informed at every stage of your daughters treatment and that you were made to feel important.

It was also reassuring to read that the other parents were of the same opinion.

Thank you

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Response from Medway Maritime Hospital 10 years ago
Medway Maritime Hospital

Submitted on 18/09/2013 at 15:53
Published on nhs.uk on 19/09/2013 at 04:00

Thank you for your feedback. We are glad to hear about your positive experience in the Emergency Department . We will make sure your comments reach the relevant team and hope your daughter is recovering well. Best wishes, The Medway Maritime Hospital team

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