"Choosing & booking an appointment ..."

About: Harrogate District Hospital

(as a relative),

What I liked

Choosing & booking an appointment is a complete farce. I have to book an appointment for my son. I have been given a choice of 5 doctors by my GP. OK so far. Now what do I base my choice on. The website gives me no evidence, no mini cv or anything. The whole idea is great in concept but as far as I can see totally useless because it has not been thought through from the patient point of view.

What could be improved

Put a mini cv of the doctor on your website so the patient can make basic decisions such as male/female, do I like what they say about themselves and how they present their cv etc. Without such basic information choose & book is meaningless.

Story from NHS Choices

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Responses

Response from Harrogate District Hospital

Dear Mr Morgan

Thank you for your comments and for taking the time to post them on the Choices website.

The trust welcomes all feedback, both good and bad, from our patients, their relatives and carers as it helps us to continually review the quality of service we provide.

All comments on the Choices site are shared with the relevant departments and I can inform you that the trust is about to embark upon on a review of the information contained on its website so we will give your comments with regard to adding information about individual consultants / doctors serious consideration.

Many thanks once again

Gillian Neild

Head of Communications

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