"A&E visit for a very infected stomach cyst"

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

Anything else?

I was reticent to take myself to A&E and waste A&E staff time for starters. I was dealt with efficiently and politely by reception. Attended to by a fairly serious however helpful Triage head nurse within 20minutes and moved to a room within 1 hour. I waited a further 2 there waiting to be seen due to emergencies taking priority but when I was seen. It was good, patient and in depth. I was explained things in detail and had the head Consultant assist. I left feeling relieved and empowered slightly over my situation. Overall I found that A&E was busy but staff from ambulance staff, to reception, nurses, doctors and other hospital employees were polite, friendly and efficient. Even the cafeteria lady was friendly. She had closed 10minutes prior but spared us 2 minutes a for some caffeine and juices- all with a nice smile and a kind word. I appreciate the efforts the QE2, Welwyn Garden Team, make. It is hard on their budgets, with their resources and their old building to be on the front foot but they seem to manage pretty nicely on the various occasions I have been there. C sections, broken ankle, eye check ups, baby fevers and other minor ailments. No complaints. Thank you team A&E on today's help. Elena

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Response from Queen Elizabeth I I Hospital

Although much has and continues to change at the QEII, the services staff provide to their patients remain at a very high standard. Most people tell us that they receive excellent care - and your recent experience just serves to reinforce that message. It was also good to see that not only were you treated with efficiency and expertise, but this was matched by the compassionate and reassuring attitude of our staff and volunteers. Which is why we know they will be delighted to read your feedback, which is winging its way to them as we speak.

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