"operation via tremor unit for serious wrist hand..."

About: Lister Hospital

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on the 18th August had a nasty fall and went to QE2 A&E with what was a broken arm. The brake I have since found out is one which requires fixing with a metal plate to stop shorterning of wrist. However I was subjected to over 40mins of manipulation in total pain and a cast fitted which was extremely tight and crossed my fingers, after 2 days of excoriating pain I saw the consultant the following Tuesday. The cast was removed and replaced straight away as the consultant could not believe that I had been left in this way, I was also told that the arm required an operation asap to put it right and that I would be put on a tremor list and the operation carried out Thurs/Friday. However I heard nothing until my doctor rang the tremor unit on Saturday and was assurred it would take place Tuesday as there had been a high level of cases. Tuesday came and went. Wednesday evening I got a call to say don't eat from 12 tonight you will likely be in tomorrow, we will ring and confirm at 9am. 9am a phone call informed me that there were no beds and I couldn't be operated on until Friday and even this was not a guaranteed place. This is now 12 days after the accident. The lister needs to serously think about managing thier lists and keeping patients informed. If dates can't be met then a patients should be able to be refered to another hospital who can handle it. The pain and tremor I have gone through is dreadful. I have now taken things into my own hands and am being treated by another hosipal who will carrying out operation on Monday and could have done this last week had I have known. The NHS has serious management issues and this just highlights them.

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Responses

Response from Lister Hospital

We were very concerned to read your feedback, both about the initial treatment you received at the QEII's A&E but more importantly perhaps the follow-up care. This is not typical of the services provided by either hospital - although we are experiencing very high levels of emergency surgery at the moment that can have an unwanted impact on those whose surgery may be urgent, but not life-saving. That's not an excuse, however, and we would like to follow this whole matter up for you, starting with getting your surgery sorted if this has not happened already. To help us to help you, please just email us at generalenquiries.enh-tr@nhs.net.

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