"Terrible communication - appalling follow up -..."

About: Princess Royal Hospital (Haywards Heath)

Anything else?

I had a routine arthroscopy in June 2012, over the next two weeks I started to get increased swelling and poor knee movement. Was then taken to A & E at Pembury where I had to endure another 3 operations to get rid of the MRSA type infection that had got in during the arthroscopy. This meant almost 6 months rehab and i have only just started to walk properly again but without the function that I had previously. I work for myself so lost business. Trying to organise an appointment with the consultants secretary is difficult - never called back. Trying to modify the appointment resulted in ' you have done this twice already if you do it again then you have to start as a new patient via your GP'. My last appointment was in early June this year - was kept waiting for an hour (poor management of appointments). When I was finally seen it was by another doctor who looked t me for 5 minutes and then said that he would organise a new appointment to discuss the next steps. We are now at the end of August and i have heard nothing. I was willing to give the PRH a chance - but the inconsiderate nature of their approach, the poor communication and follow up has pushed me to the brink - I can tottaly understand why people speak to lawyers because the arrogance of this hospital is unbelievable. By contrast - Pembury were excellent in every way including the post op treatment and follow up.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Princess Royal Hospital

I was very sorry to learn of your experience and would very much like to investigate the issues you have raised. If this would be helpful to you please do contcat us either by email at complaints@bsuh.nhs.uk or by telephoning 01273 664511

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story