"Trying to get ahead in my treatment"

About: Royal Orthopaedic Hospital

Anything else?

Trying to get ahead in my treatment Its a nightmare in clinical admin., are they ever going to answer the phone,? all I'm trying to do is get an appointment and ops dates so called management of my case has been on-going since Feb this year with little or no progress even PALS seem not to be able to get a response - - - - - - - =- -

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Orthopaedic Hospital NHS Foundation Trust

I'm so sorry to learn of your continued problems and understandable frustration. If you have not already done so I would urge you to contact the PALS team again to see how we can best assist you in real time and obtain the resolution you need. Our contact details in case of need are roh-tr.pals@nhs.net or 0121 685 4128. We are in the office from 8ish to 6ish Monday to Friday and always aim to come back to service users within 24 hours if we can't take your call at the time that you ring.

with best wishes and hope to hear from you soon,

Claire Williams, Patient Relations Manager

Response from Royal Orthopaedic Hospital

First of all I would like to sincerely apologise for the delay to respond to your post. I'm so sorry to learn of your continued problems and understandable frustration. If you have not already done so I would urge you to contact the PALS team again to see how we can best assist you in real time and obtain the resolution you need. Our contact details in case of need are roh-tr.pals@nhs.net or 0121 685 4128. We are in the office from 8ish to 6ish Monday to Friday and always aim to come back to service users within 24 hours if we can't take your call at the time that you ring. with best wishes and hope to hear from you soon, Claire Williams, Patient Relations Manager

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story