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Trying to get ahead in my treatment

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"Trying to get ahead in my treatment"

About: Royal Orthopaedic Hospital

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Trying to get ahead in my treatment Its a nightmare in clinical admin., are they ever going to answer the phone,? all I'm trying to do is get an appointment and ops dates so called management of my case has been on-going since Feb this year with little or no progress even PALS seem not to be able to get a response - - - - - - - =- -

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Responses

Response from Royal Orthopaedic Hospital NHS Foundation Trust 10 years ago
Royal Orthopaedic Hospital NHS Foundation Trust

Submitted on 30/08/2013 at 15:08
Published on Care Opinion at 16:28

I'm so sorry to learn of your continued problems and understandable frustration. If you have not already done so I would urge you to contact the PALS team again to see how we can best assist you in real time and obtain the resolution you need. Our contact details in case of need are roh-tr.pals@nhs.net or 0121 685 4128. We are in the office from 8ish to 6ish Monday to Friday and always aim to come back to service users within 24 hours if we can't take your call at the time that you ring.

with best wishes and hope to hear from you soon,

Claire Williams, Patient Relations Manager

Response from Royal Orthopaedic Hospital 10 years ago
Royal Orthopaedic Hospital

Submitted on 15/11/2013 at 15:19
Published on nhs.uk on 16/11/2013 at 03:00

First of all I would like to sincerely apologise for the delay to respond to your post. I'm so sorry to learn of your continued problems and understandable frustration. If you have not already done so I would urge you to contact the PALS team again to see how we can best assist you in real time and obtain the resolution you need. Our contact details in case of need are roh-tr.pals@nhs.net or 0121 685 4128. We are in the office from 8ish to 6ish Monday to Friday and always aim to come back to service users within 24 hours if we can't take your call at the time that you ring. with best wishes and hope to hear from you soon, Claire Williams, Patient Relations Manager

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