"Staff not interacting with patients ."
About: Eastbourne District General Hospital Eastbourne District General Hospital Eastbourne BN21 2UD
Posted by Sharon
I have just left the hospital having spent two days recovering from keyhole surgery. Generally I was happy with the hospital in terms of the treatment, the cleanliness, the professionalism and the outcome in my case was positive. My one complaint is that the staff on the ward, who were all very pleasant people, spent most of their time behind the reception desk either on the computer or chatting and very little time with the patients. This meant that I did not feel particularly noticed and did not feel that I was provided with good information about my operation or my progress. Whilst I understand that there is an enormous amount of paperwork to do, I do question whether this is the best use of the time and skills of nurses and whether this is the best approach for the patients. I would prefer not to receive the standard online reply from the hospital that is so common on this page as I would prefer to have a genuine view expressed by a member of staff on this issue.