"Staff not interacting with patients ."

About: Eastbourne District General Hospital

Anything else?

I have just left the hospital having spent two days recovering from keyhole surgery. Generally I was happy with the hospital in terms of the treatment, the cleanliness, the professionalism and the outcome in my case was positive. My one complaint is that the staff on the ward, who were all very pleasant people, spent most of their time behind the reception desk either on the computer or chatting and very little time with the patients. This meant that I did not feel particularly noticed and did not feel that I was provided with good information about my operation or my progress. Whilst I understand that there is an enormous amount of paperwork to do, I do question whether this is the best use of the time and skills of nurses and whether this is the best approach for the patients. I would prefer not to receive the standard online reply from the hospital that is so common on this page as I would prefer to have a genuine view expressed by a member of staff on this issue.

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Response from Eastbourne District General Hospital

We apologise for our delay in posting a response to your comments. However, please be assured that all feedback is forwarded to relevant management staff within the organization to act upon. In respect of your posting, we forwarded your comments to the Deputy Director of Nursing who has responded with the following: Thank you for your positive comments in terms of your treatment, the hospital cleanliness and the professionalism. I am disappointed to read your comments about the time staff spent behind the reception desk either on the computer or chatting with very little time with the patients. Whilst the patient is at the centre of all that we do this is clearly not evident in your description. Currently there are initiatives within East Sussex Healthcare Trust supported by the Cheif Executive Officer (CEO) to promote "Listening into Action" and improving the care environment to meet the needs of the patients and The Productive Series ( Releasing Time to Care) which reviews the patient experience and the staff actions taken to improve on identified concerns. This is led by the Patient Experience Team who will include your feedback at their next Patient Experience Champions meeting. Thank you for taking the time to let us know about your experience.

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