"waiting time when you have an appointment"

About: New Cross Hospital

Anything else?

Had an appointment at 9.30 am however at 10.30 I was still waiting to see someone and since waiting at the previous appointment for nearly 3 hours decided to get up and leave. Arrived at the clinic at 9.00 AM and observed the 3 Registrars on duty chatting with each other for 30 minutes even so they had patients with appointment for 9.00 AM. Therefore the first patients were seen at 9.30 AM. Total disrespect for the patients waiting, no apologies or any one announcing the expected waiting time. Phones lines ring continuously and no one bother to answer!!

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Responses

Response from Jamie Emery, Patient Experience Lead, The Royal Wolverhampton Hospitals NHS Trust

I was sorry to read your comments relating to your experience whilst waiting for your appointment.

If you would like to contact the Patient Advice and Liaison Service (PALS) on 01902 695362 to discuss your concern further, they would be happy to look into this for you.

Kindest regards

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Response from New Cross Hospital

Thank you for your comments regarding your experience in Ophthalmology. If you would like to contact the Patient Advice and Liaison Service (PALS) on 01902 695362 to discuss your concerns further, they will be happy to look into this for you. Kindest regards Jamie Emery Patient Experience Lead

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