"Review of medical test results"

About: Medway Maritime Hospital

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I was a fit healthy man. i had not seen a GP for in excess of three years. I then developed severe breathing difficulties, the consultant referred me for a lung function test, this department kindly bought forward my appointment date because of my distressing symptoms. However the consultant then failed to review the results!. I telephoned on three separate days and only after launching a formal complaint did I get a call to say he had reviewed the results, 13 days after the tests. He advised referral for an urgent CT scan, now 6 days later and have not even received an appointment letter. What does this hospital consider to be normal for Urgent CT scans and how long should a patients test results sit in an In Tray.

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Response from Suzanne Brooker, Head of Patient Experience, Medway NHS Foundation Trust

Hi Steve please accept our apologies that you felt you had to wait too long for a CT scan referrral.

I understand you now have an appointment.

The scan was not marked up as urgent and was therfore processed in the normal way.

I will ensure your comments are taken forward.

Thank you for bringing this to our attention.

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Response from Medway Maritime Hospital

I am extremely sorry and concerned to read this. If the matter has not yet been resolved, please do contact me so I can identify who you are and look into the matter more closely. Thank you Thelma Riley Imaging Department 01634 830000 x3022

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