"An all round bad experience"

About: Luton & Dunstable Hospital / Maternity

(as the patient),

I had a really bad pregnancy and was at early pregnancy unit in Luton 3 times. Every time I was made to feel belittled and felt like a liar and I felt all the staff I met were rude. I then had to go to ward 31 three times. The staff are trying their best but they seem to be so understaffed. I was left waiting in the waiting room half hour before I got a bed and I was asked 4 times why I was there even though the midwife had told me to go there. They also went to put latex gloves on even though it's clearly on my notes in red pen about 5 times that I am allergic to latex. The consultant I had didn't seem to have a clue what my condition was and I felt he just went on about rubbish that didn't help at all. The midwives I met based there were in my opinion terrible and I felt they pushed everything off to ward 31. For me it was an all round bad experience and if I ever get pregnant again after this nightmare, Luton and Dunstable would be off my list of hospitals.

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Response from Luton & Dunstable Hospital

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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