"Poor communication between departments"
About: Royal Sussex County Hospital Royal Sussex County Hospital Brighton BN2 5BE
Posted by Anonymous
I dislike giving bad reviews for the NHS as I know how completely overworked and under-appreciated they are. I've had several out patient and A&E visits to the RSCH in the past 15 months, and all have been fine - delays here and there, but to me these are just minor annoyances. The staff have always been friendly and helpful, and I've been given no reason to complain. On Saturday, I was taken into A&E after a bad fall and was promptly x-rayed due to the severity of the pain and the swelling. The gentleman that assessed me suspected a bad ankle sprain, but, after pointing to an area on the x-ray, he said he couldn't be sure if there was a fracture there or not, and that the fracture clinic would be able to advise. I was given crutches and told to call the fracture clinic after the bank holiday, but was given nothing to support or immobilise my ankle. After two days of rest/ice/elevation, I am still in considerable pain, still cannot weight-bear, and both sides of my ankle are swollen, blue and purple. I called the fracture clinic early this morning to advise them of this, only to be told that not only are there no appointments until next week, but that they are also no longer booking appointments and that I must call A&E. When I then called A&E, I was rebuked and told I must book appointments through the fracture clinic. I was told that the fracture clinic had advised A&E to make no appointments over the bank holiday weekend. Firstly, surely if someone even suspects there is a fracture, they should have immobilized the joint - with a back-slab (which is what I was expecting) or some other support - particularly if they are aware of how busy the fracture clinic is? Secondly, the lack of communication between the departments is phenomenal. To not be able to weight-bear, stand or walk and then be told that there is no fracture clinic appointment until next week is appalling enough, but to then have departments communicating different information to patients is just unforgivable. I have now lost complete faith in the RSCH.