"A day in A&E"

About: Arrowe Park Hospital

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Today I visited A&E with chest pains. The staff were exemplary. They were polite, courteous, helpful and informative. I was nervous and worried, and as this was my first time in an A&E anywhere, I was put at ease by the staff and informed of each and every step taken in my care. Whilst waiting for results I observed the staff interaction and how busy everyone was. Yet they remained professional and focused throughout. At one point I felt somewhat forgotten, however the sister noticed this and I was consulted by a Doctor in a short time. To conclude: Having never been to an A&E before, I was surprised and thankful that it was nothing like I had expected. Professional and courteous with full information at all stages of my care.

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Response from Arrowe Park Hospital

Thank you very much for your kind comments and for taking the time to provide this valuable feedback. Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed on your comments to staff in our Emergency Department. If we can be of further assistance in any way, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. We hope that you have made a good recovery. Wirral University Teaching Hospital NHS Foundation Trust

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