"Dreadful experience with the patient transport service"
About: South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS) South Western Ambulance Service NHS Foundation Trust Patient transport service (PTS) Exeter EX2 7HY
Posted by Rallied982 (as ),
I am a carer for my husband and we have just had a dreadful experience with the patient transport service for South Mead Hospital. We had to wait 2 hours and 10 minutes after my husband finished his appointment. During this time the nurses at the hospital phoned repeatedly to see where the ambulance was.
There was a lady older than us also waiting to be taken home.
I don’t think this is one off. Not long a go I was a patient myself at St Michael's Hill and had to go into hospital 12 to 15 times in quick succession and I never had to wait longer than 10 minutes for the transport but this is the second time with have had problems getting home from South Mead.
It is a long time to wait to go home, especially when the service rings us up before they pick us up from home and tell us we have to be ready at least two hours before the pickup time. We are old and it is really hard to be up and ready for that time in a morning.