"Impossible to communicate with urology department"

I'm a single father of three children. I have an enlarged prostate. The impact on my daily life (sleep deprivation, tension and anxieties) affects the whole household. Of course I have also have huge concerns about my prognosis in terms of future care and options.

This has been going on for some time - it was not diagnosed nor treated early on and the lack of overall care and "an overview" continued until I met the consultant in the final day of the BRI's existence in central Bristol. The prostrate was investigated and I was prescribed a drug which I have been taking since.

I was expected to return to the consultant three months after the interview at the new urology centre in south Bristol.

Appointment was altered and then a second interview arranged some time later. The consultant was new/young and had no notes to hand.

We agreed I would leave and another appointment be made - the consultant was going to talk to the original consultant directly who would be in within the hour. I'm still waiting some months for a letter/appointment but nothing has been sorted. clearly I also have fallen foul of the black hole in communication at Urology Bristol.

I have tried; my GP refers me back to the BRI. I've emailed the consultant. The secretaries are not available. I leave messages. This lack of response/loss notes/zero communication leaves me very insecure about any overall overview into my care now or in the present.

Needless to say as an unemployed full time Dad with small children the future is of very real concern not to just myself.

I'd like a swift response and assurances about my care under the NHS from someone who will provide me and my family with an overview and a special interest into my condition.