"Letter did not state that you were responsible for making the appointment"
Posted by Penfriend364 (as ),
The letter I received from TRAQS did not state that you were responsible for making the appointment.
I presumed that it came direct from Euston Way - where I received excellent treatment.
The confusion with the telephone messages could be awarded by stating Mr or Mrs, which is hardly a breach of patient confidentiality. I think it's a case of the left hand not knowing what the right is doing.
Sorry if I got irritated on the phone, maybe it would have been better to call back when you had sorted the problems out.
The ENT service at Euston was excellent.