"urology"

About: Royal Oldham Hospital

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i visited the urology department at the glodwick health center on the 22nd august, my appointment time was 9.36am I don't know what the problem was, but I didn't get to se the consultant until 10.30 am which I feel is unacceptable nobody informed us of any delays which I think they should have the courtesy to let us know, this is not the first time this has happened the last time my appointment was 4.55pm I actually didn't get in until 5.40pm again not acceptable, they always say arrive a little bit early for your appointment, how would they feel if I was to turn up late I bet the would not be to pleased in fact I bet I would be turned away, I will be glad when I am finished with this department, I must point out one good thing about the appointment I was treated very well and with courtesy.

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Responses

Response from Royal Oldham Hospital

We are sorry that you have had to wait on a number of occasions in this clinic. The Pennine Acute Hospitals NHS Trust is not responsible for this clinic but if you wish to contact Oldham CCG Patient Advice Manager on 0161 622 6500, or http://www.oldhamccg.nhs.uk/ContactUs/tabid/61/Default.aspx They may be able to investigate this further.

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