"So much room for improvement!"

About: Hillingdon Hospital

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Had to be taken to Hillingdon Hospital. I was left standing and waiting while I saw nurses standing around chatting and having coffee. When they finally saw to me the nurse didn't have the appropriate paper work to take notes. She ripped off a piece of paper from a tissue packet and used that. I was shocked and appalled. Was I really meant to leave my health and care in the hands of a nurse who didn't even have the proper paper work? My unease grew even worse from there. I felt like she spoke down to me and showed no care or sensitivity to my situation. When asked to change into a robe the curtain was left half open where other patients and people walking by could easily see me. There were spots of blood on the floor near where I was sitting. In the end I decided I no longer wanted to be there. I would rather take my chances at home rather than be in that hospital. I never believed the horrible things people said about this hospital until I witnessed it myself. I fear ever having to go back to this hospital.

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Response from Hillingdon Hospital

Thank you for taking the time to leave this feedback. We are very sorry to read your comments about the experience you had at the emergency department at Hillingdon Hospital. It is very difficult to make a specific comment about the nurse who saw you as we do not know who this was. However, behaviour that you have described is not of the standard that we would expect and we understand how this would have contributed to your lack of confidence and trust. We would like to sincerely apologise for your negative experience and would welcome the opportunity to discuss this further. Please contact Claire Picton, Consultant Nurse, Emergency Department if you would like to arrange this.

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